Refund Policy – Karam Enterprises

At Karam Enterprises, we take pride in offering authentic Sikh religious products and accessories. Your satisfaction is very important to us. If you are not fully satisfied with your purchase, please read our refund policy below.

1. Eligibility for Refunds & Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, in their original condition, and with original packaging.
• A valid purchase receipt or order number is required.
• Certain items such as customized or personalized products, perishable items, or special orders may not be eligible for return/refund.

2. Refund Process

• Once your return is received and inspected, we will notify you by email or phone.
• If approved, the refund will be processed to your original payment method within 7–10 business days.
• Shipping charges (if any) are non-refundable.

3. Exchange Policy

• If you wish to exchange an item for a different size, color, or product, you may request an exchange within 7 days of delivery.
• Exchanges are subject to product availability.

4. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
• We will arrange for a replacement or refund at no extra cost.

5. Non-Returnable Items

The following cannot be returned or refunded:

• Customized or personalized items.
• Opened prayer books (Gutkas) (for hygiene reasons).
• Clearance or discounted sale items.